Configure Appointment Details

Appointment System

To ensure those with the most needs receive timely and appropriate care we will only be offering same day appointments to those with clinically urgent need. This means that if you call with a less urgent need, you may not be offered a same day appointment. We are increasing the number of pre-bookable sessions each of our clinicians have available to reduce waiting times.

When you call to request an appointment our trained patient navigators may ask you some clarifying questions about your problem. These answers are confidential and enable navigators to offer you the most appropriate appointment for your need. You may be asked to wait for a routine appointment if your clinical need is not urgent for example; non urgent test results, routine medication reviews, letter requests and ongoing health concerns that are not acute.

We are increasing the number of same day (urgent) and pre-bookable face to face appointments with our clinicians. This means that you will have the option of face-to face or telephone appointments. This will increase efficiency and reduce duplication. It will also reduce the frustrations with telephone calls (missed calls).

The nurses/HCA operate by appointment only. Please indicate to the staff what your needs from the nurses are so that they can make an appointment for the correct length of time.

How to Book an Appointment


Call between 8.00am-10.30am for problems you feel are clinically urgent.

Call after 11.00 for problems that are not clinically urgent

Our telephone number is 02920 483126

Book Online

My Health online is an NHS online system that allows you to book appointments and order repeat prescriptions online. Click here to read about how to register for My Health Online.

To access the system click here

Cancelling or Changing an Appointment

If you cannot keep an appointment please inform us as soon as possible on 02920 483 126.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

In addition to normal surgery there are specialised services held at Butetown Medical Practice

Child Health (baby clinic)

Tuesday 11am-1.30pm

Community Addiction Unit



Tuesday and Wednesday (Wed appointments made by midwife)      

Health Visitor



Thursday 8.30-11.30am

Emotional Wellbeing Service

Tuesday 3.30-6.00pm

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as before 11am as possible.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice